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Another Web client Fail at install Thread

JasonIMEX
Senior Member

Another Web client Fail at install Thread

Hi Trimmers

 

I have installed all required prereqs but at install just fails.. Sorry bout the long log... has anyone seen this sort of failure before? would be much appreciated.. From what I can see it cannot find IIS6 or any web sites and fails at that point..

 

=== Logging started: 7/10/2011  13:31:12 ===
Action 13:31:12: INSTALL.
Action start 13:31:12: INSTALL.
Action 13:31:12: FindRelatedProducts. Searching for related applications
Action start 13:31:12: FindRelatedProducts.
Action ended 13:31:12: FindRelatedProducts. Return value 1.
Action 13:31:12: AppSearch. Searching for installed applications
Action start 13:31:12: AppSearch.
AppSearch: Property: IISMAJOR, Signature: IISMAJORVERSION
AppSearch: Property: IIS_METABASE_COMPAT, Signature: CheckIISMetabase
AppSearch: Property: IIS6METABASEINSTALLED, Signature: IIS6MetabaseInstalled
AppSearch: Property: VS, Signature: LaunchConditionVS
AppSearch: Property: DS, Signature: LaunchConditionDS
AppSearch: Property: RT, Signature: LaunchConditionRT
AppSearch: Property: INSTALLDIR, Signature: INSTALLDIR
AppSearch: Property: TRIMPRODUCTVERSION, Signature: TRIMPRODUCTVERSION
AppSearch: Property: WEBSITE_DESCRIPTION, Signature: WebSiteDescription
AppSearch: Property: WEBSITE_PORT, Signature: WebSitePort
AppSearch: Property: WEBSITE_IP, Signature: WebSiteIP
AppSearch: Property: WEBSITE_HEADER, Signature: WebSiteHeader
AppSearch: Property: HPTRIMDBID, Signature: HPTRIMDBID
AppSearch: Property: HPTRIMWG, Signature: HPTRIMWG
AppSearch: Property: HPTRIMWGSPORT, Signature: HPTRIMWGSPORT
AppSearch: Property: NETFRAMEWORK35_SP_LEVEL, Signature: NetFramework35SP
Action ended 13:31:12: AppSearch. Return value 1.
Action 13:31:12: SetHPTRIMDBID.
Action start 13:31:12: SetHPTRIMDBID.
Action ended 13:31:12: SetHPTRIMDBID. Return value 1.
Action 13:31:12: SetHPTRIMWG.
Action start 13:31:12: SetHPTRIMWG.
Action ended 13:31:12: SetHPTRIMWG. Return value 1.
Action 13:31:12: SetHPTRIMWGSPORT.
Action start 13:31:12: SetHPTRIMWGSPORT.
Action ended 13:31:12: SetHPTRIMWGSPORT. Return value 1.
Action 13:31:12: LaunchConditions. Evaluating launch conditions
Action start 13:31:12: LaunchConditions.
Action ended 13:31:12: LaunchConditions. Return value 1.
Action 13:31:12: GetIISWebSites.
Action start 13:31:12: GetIISWebSites.
SFXCA: Extracting custom action to temporary directory: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\MSIB99.tmp-\
SFXCA: Binding to CLR version v2.0.50727
Calling custom action CustomDotNetActns!IISCustomDotNetActns.IISCustomActions.GetWebSites
Action ended 13:31:12: GetIISWebSites. Return value 3.
Action 13:31:12: FatalError.
Action start 13:31:12: FatalError.
Info 2898. MSSansSerif8, MS Sans Serif, 0
Info 2898. WixUI_Font_Bigger, Tahoma, 0
Action 13:31:12: FatalError. Dialog created
Action ended 13:31:15: FatalError. Return value 2.
Action ended 13:31:15: INSTALL. Return value 3.
Property(C): UpgradeCode = {CD8AFD29-08CF-4B92-89DD-3B42A4E420E7}
Property(C): IISMAJOR = #6
Property(C): RT = 1
Property(C): INSTALLDIR = C:\Program Files\Hewlett-Packard\HP TRIM\
Property(C): TRIMPRODUCTVERSION = 7.10.1150
Property(C): HPTRIMDBID = 45
Property(C): HPTRIMWG = EOCSRV
Property(C): HPTRIMWGSPORT = 1137
Property(C): NETFRAMEWORK35_SP_LEVEL = #1
Property(C): ReinstallRepair = r
Property(C): ReinstallFileOlderVersion = o
Property(C): ProductName = HP TRIM Web Client x86
Property(C): Accept = No
Property(C): AltMaintenanceMode = Remove
Property(C): WEBSITE = 1
Property(C): UserCanChooseINSTALLDIR = 0
Property(C): UserCanChooseINSTALLDIRADMIN = 0
Property(C): SourceDir = c:\clientapps\TRIM 7.1 #1150\32bitinstalls\
Property(C): Manufacturer = Hewlett-Packard Development Company, L.P.
Property(C): ProductCode = {E8101BF4-FD03-4E5D-A197-9545DC7EDB99}
Property(C): ProductLanguage = 1033
Property(C): ProductVersion = 7.10.1150
Property(C): ALLUSERS = 1
Property(C): InstallMode = Complete
Property(C): MAJORVERSION = 6
Property(C): PALMUSERS = 0
Property(C): InitLangDefault = English,1033
Property(C): DialogFontDefault = {&MSSansSerif8}
Property(C): DialogTitleFontDefault = {&Arial8}
Property(C): DialogTopWhiteFontDefault = {&MSSansSerif8}
Property(C): DialogTitleWhiteFontDefault = {&Arial8}
Property(C): DialogMainProduct = {&Arial12}
Property(C): DialogAdvMessage = {&Tahoma10}
Property(C): RELEASEVERSION = 0
Property(C): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(C): INSTALLLEVEL = 3
Property(C): DefaultUIFont = MSSansSerif8
Property(C): ReinstallFileVersion = o
Property(C): MaintenanceMode = Remove
Property(C): StartInstallationDialogTitle = Ready to Install the Application
Property(C): DialogSuffix = Setup
Property(C): PreReq_Header = \b\ul Missing Prerequisites\b0\ul0 \line\fs16 The following features or options have missing dependencies and may not work correctly:-
Property(C): PreReq_ReferToDoco = \fs22\b More Information          \b0 \line\fs16 Refer to TRIM7.1_Install.pdf for more information.
Property(C): PreReq_AllGood = \b\ul Prerequisites Checked\b0\ul0 \line\line\fs16 All prerequisites for the successful operation of the software have been checked.  Press Next to begin the installation
Property(C): PreReq_DemoDB = \fs22\b Demonstration Dataset     \b0 \line\fs16 Requires SQL Server or SQL Server Express to be available on this machine. This only supports Windows Authentication. HP TRIM will install correctly; however the demonstration database will not be available. Either install SQL Server before installing HP TRIM, or complete the install, install SQL Server and restore the demonstration dataset from 'TRIMDemoDB.bak'.
Property(C): PreReq_Outlook2003 = \fs22\b Outlook 2003              \b0 \line\fs16 The Outlook 2003 Addin requires the Office 2003 Primary Interop Assemblies (PIA) and Visual Studio Tools for the Office system 3.0 Runtime (VSTOR30.exe).
Property(C): PreReq_Outlook2007 = \fs22\b Outlook 2007              \b0 \line\fs16 The Outlook 2007 Addin requires the Office 2007 Primary Interop Assemblies (PIA)  and Visual Studio Tools for the Office system 3.0 Runtime (VSTOR30.exe).
Property(C): PreReq_OutlookMissing = \fs22\b Outlook                   \b0 \line\fs16 No suitable version of Outlook was found. The Outlook Add-in only works with Outlook 2003 or Outlook 2007.
Property(C): PreReq_WebDrawer = \fs22\b WebDrawer ISAPI Extension \b0 \line\fs16 Requires Internet Information Server (IIS) Version 6 or above to be installed.\line\line The installation cannot proceed
Property(C): PreReq_ONSTREAMmissing = \fs22\b HP TRIM Rendering Module \b0 \line\fs16 Requires the ONSTREAM Printer Driver files to be installed. The Rendering module will install correctly; however it will not function until the appropriate (x86 or x64) OnstreamPrinterFiles MSI provided has been installed.
Property(C): literal_UserCredentialsBad = Either the credentials were invalid, or this user does not have the "Logon As Service" privilege.  Do you want to ignore this problem?
Property(C): ErrorDialog = ErrorDlg
Property(C): AdminProperties = ADDLOCAL;ADMININSTALLDIR;DISABLENEXT;FROMADMIN;HPTRIMDBID;HPTRIMWG;HPTRIMWGSPORT;INSTALLLEVEL;TRIMTHINCLIENT;UserCanChooseINSTALLDIR;UserCanChooseINSTALLDIRADMIN;WEBSITE;WEBSITE_DESCRIPTION;WEBSITE_HEADER;WEBSITE_IP;WEBSITE_PORT
Property(C): SecureCustomProperties = FDOWN;FUP;NETFRAMEWORK35_SP_LEVEL
Property(C): PackageCode = {FFCE0833-0C9A-4C0E-B151-4C92FD97CF7F}
Property(C): ProductState = -1
Property(C): PackagecodeChanging = 1
Property(C): CURRENTDIRECTORY = C:\
Property(C): CLIENTUILEVEL = 0
Property(C): CLIENTPROCESSID = 9608
Property(C): VersionDatabase = 300
Property(C): VersionMsi = 3.01
Property(C): VersionNT = 502
Property(C): WindowsBuild = 3790
Property(C): ServicePackLevel = 2
Property(C): ServicePackLevelMinor = 0
Property(C): MsiNTProductType = 2
Property(C): MsiNTSuiteSmallBusiness = 1
Property(C): MsiNTSuiteSmallBusinessRestricted = 1
Property(C): WindowsFolder = C:\WINDOWS\
Property(C): WindowsVolume = c:\
Property(C): SystemFolder = C:\WINDOWS\system32\
Property(C): System16Folder = C:\WINDOWS\system\
Property(C): RemoteAdminTS = 1
Property(C): TempFolder = C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\
Property(C): ProgramFilesFolder = C:\Program Files\
Property(C): CommonFilesFolder = C:\Program Files\Common Files\
Property(C): AppDataFolder = C:\Documents and Settings\Administrator\Application Data\
Property(C): FavoritesFolder = C:\Documents and Settings\Administrator\Favorites\
Property(C): NetHoodFolder = C:\Documents and Settings\Administrator\NetHood\
Property(C): PersonalFolder = C:\Documents and Settings\Administrator\My Documents\
Property(C): PrintHoodFolder = C:\Documents and Settings\Administrator\PrintHood\
Property(C): RecentFolder = C:\Documents and Settings\Administrator\Recent\
Property(C): SendToFolder = C:\Documents and Settings\Administrator\SendTo\
Property(C): TemplateFolder = C:\Documents and Settings\All Users\Templates\
Property(C): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\
Property(C): LocalAppDataFolder = C:\Documents and Settings\Administrator\Local Settings\Application Data\
Property(C): MyPicturesFolder = C:\Documents and Settings\Administrator\My Documents\My Pictures\
Property(C): AdminToolsFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools\
Property(C): StartupFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Property(C): ProgramMenuFolder = C:\Documents and Settings\All Users\Start Menu\Programs\
Property(C): StartMenuFolder = C:\Documents and Settings\All Users\Start Menu\
Property(C): DesktopFolder = C:\Documents and Settings\All Users\Desktop\
Property(C): FontsFolder = C:\WINDOWS\Fonts\
Property(C): GPTSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): ShellAdvtSupport = 1
Property(C): Intel = 6
Property(C): PhysicalMemory = 4095
Property(C): VirtualMemory = 3056
Property(C): AdminUser = 1
Property(C): LogonUser = administrator
Property(C): UserSID = S-1-5-21-2195143606-391453890-1168849228-500
Property(C): UserLanguageID = 3081
Property(C): ComputerName = EOCSRV
Property(C): SystemLanguageID = 3081
Property(C): ScreenX = 1024
Property(C): ScreenY = 768
Property(C): CaptionHeight = 19
Property(C): BorderTop = 1
Property(C): BorderSide = 1
Property(C): TextHeight = 16
Property(C): ColorBits = 32
Property(C): TTCSupport = 1
Property(C): Time = 13:31:15
Property(C): Date = 7/10/2011
Property(C): MsiNetAssemblySupport = 4.0.30319.1
Property(C): MsiWin32AssemblySupport = 5.2.3790.3959
Property(C): RedirectedDllSupport = 2
Property(C): Privileged = 1
Property(C): USERNAME = Equal Opportunitu Commision
Property(C): COMPANYNAME = Equal Opportunitu Commision
Property(C): DATABASE = c:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\15cfb533.msi
Property(C): OriginalDatabase = c:\clientapps\TRIM 7.1 #1150\32bitinstalls\HPTRIM_webclient_x86.msi
Property(C): SOURCEDIR = c:\clientapps\TRIM 7.1 #1150\32bitinstalls\
Property(C): VersionHandler = 3.01
Property(C): UILevel = 5
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
Property(C): ____LOG_MESSAGE_1____ = CustomAction GetWebSites called
Property(C): GETWEBSITESRUN = RUNBEFORE
Property(C): ____LOG_MESSAGE_2____ = CustomAction determined that IIS6 is installed
Property(C): ____LOG_MESSAGE_3____ = CustomActionException: System.InvalidCastException: Unable to cast object of type 'System.Object[]' to type 'System.String'.
   at IISCustomDotNetActns.IISCustomActions.GetWebSitesIIS6(Session session)
=== Logging stopped: 7/10/2011  13:31:15 ===
MSI (c) (88:94) [13:31:15:231]: Product: HP TRIM Web Client x86 -- Installation failed.

2 REPLIES
TRIMGuru
Honored Contributor

Re: Another Web client Fail at install Thread

Jason, I know you've installed the TRIM Web CLient before, in fact you shared a public Web Client page with us all.

 

I do have this document, which is specific to installing the web client with IIS 6, in case you don't have it, and maybe it'll help?

 

JasonIMEX
Senior Member

Re: Another Web client Fail at install Thread

Thanks Guru 

 

Different from the one HP supplied but I think its the same process. 

 

 

//Add this to "OnDomLoad" event