In my opinion, your question is too broad. There are a number of things to be considered: - the permission level of the user for the system where the installation is being done - the operating system, service pack level, and bit level of the system - the version of ALM you are using
And your question concerning working with browsers is another broad topic. For Chrome and Firefox, for instance, there are add-ins that need to be enabled in the browsers themselves, I think.
There are installation guides that come with the products. Are your users using those?
Do the users have administrator privileges on their systems?
If they have 64 bit systems, have they done the necessary steps to compensate for that?
Are you sure that your configuration is supported?
What specific problems are the users encountering?
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(Opinions expressed in my postings are mine alone, and do not reflect the opinions of my employer.No warranties express or implied for any solution/suggestion posted.)
Could you please tell me , what Add-ins are available in default while installing UFT11.53. And for other add-ins like java ,Oracle etc ..Is it coming with the licensed version we purchase or do we need to pay extra for this while installing.