I am a little bit confused with HP instuctions considering about the uCMDB SM integration. I have follwed to the letter the instructions told in the HP Universal CMDB to HP Service Manager Integration Guide.pdf.
1. Added the CI Type to the class model under the SM Device(SM iPhone) 2. Created the SM Link between iPhone CIT and SM iPhone CIT. 3. Created the TQL to syncronize the CI type, iPhone CIT as root and Sm Link between SM iPhone.
After creating the the TQL in Query Manager I calculated the results and it shows that I have zero SM iPhones and zero iPhones, although there are over 200 phones in the uCMDB. Where did I go wrong?
P.S. This thread has been moved from Application Perf Mgmt (BAC / BSM) Support and News Forum to CMS and Discovery Support and News Forum. -HP Forum Moderator