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Ucmdb does not synchornize with Business Process Monitoring

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Omri_Ziv_1
Super Contributor.

Ucmdb does not synchornize with Business Process Monitoring

Hi,
I've created a new businees profile but I cannot see it in the CMDB.
I can see in the ucmdb source manager that the synchronization of the Business Process Monitoring keeps on failing.

I looked into the log files and I keep getting these Messages:
2009-02-17 18:30:47,447 [Timer-4] (SchedulingEngineImpl.java:1881) INFO - ====> Total time to update the profiles: 63 [ms]
2009-02-17 18:33:39,955 [Thread-299] (AdapterControllerCMDBImpl.java:1834) ERROR - An error occurred while mapping the source's entities, hence failed to replace adapter entities.
com.mercury.topaz.tdm.adapters.AdaptersException: Failed to find a mapping for external entity. Entity Name is Outlook_Login from HaMered27-1Entity Id is location_id=22#session_id=41#tx_id=66#
at com.mercury.topaz.tdm.adapters.AdapterControllerCMDBImpl.autoMapEnitities(AdapterControllerCMDBImpl.java:608)
at com.mercury.topaz.tdm.adapters.AdapterControllerCMDBImpl.replaceAdapterEntitiesUsingListener(AdapterControllerCMDBImpl.java:1829)
at com.mercury.topaz.tdm.adapters.AdapterControllerCMDBImpl.replaceAdapterEntities(AdapterControllerCMDBImpl.java:1727)
at com.mercury.topaz.tdm.adapters.TMCAdapters.TopazAdapter.TopazAdapterImpl.getEntireHierarchy(TopazAdapterImpl.java:530)
at com.mercury.topaz.tdm.adapters.TMCAdapters.TopazAdapter.TopazAdapterImpl.getEntireHierarchy(TopazAdapterImpl.java:559)
at com.mercury.topaz.tdm.adapters.AdapterProxyImpl.getEntireHierarchy(AdapterProxyImpl.java:885)
at com.mercury.topaz.tdm.adapters.AdapterTasks.GetEntireHierarchyTask.run(GetEntireHierarchyTask.java:47)
at java.lang.Thread.run(Thread.java:595)
2009-02-17 18:35:47,358 [Timer-4] (SchedulingEngineImpl.java:1881) INFO - ====> Total time to update the profiles: 16 [ms]
2009-02-17 18:37:04,888 [Thread-303] (AdapterControllerCMDBImpl.java:1834) ERROR - An error occurred while mapping the source's entities, hence failed to replace adapter entities.
com.mercury.topaz.tdm.adapters.AdaptersException: Failed to find a mapping for external entity. Entity Name is WinClicks_Login from ZAFON-Neve-ShaananEntity Id is location_id=68#session_id=28#tx_id=21#
at com.mercury.topaz.tdm.adapters.AdapterControllerCMDBImpl.autoMapEnitities(AdapterControllerCMDBImpl.java:608)
at com.mercury.topaz.tdm.adapters.AdapterControllerCMDBImpl.replaceAdapterEntitiesUsingListener(AdapterControllerCMDBImpl.java:1829)
at com.mercury.topaz.tdm.adapters.AdapterControllerCMDBImpl.replaceAdapterEntities(AdapterControllerCMDBImpl.java:1727)
at com.mercury.topaz.tdm.adapters.TMCAdapters.TopazAdapter.TopazAdapterImpl.getEntireHierarchy(TopazAdapterImpl.java:530)
at com.mercury.topaz.tdm.adapters.TMCAdapters.TopazAdapter.TopazAdapterImpl.getEntireHierarchy(TopazAdapterImpl.java:559)
at com.mercury.topaz.tdm.adapters.AdapterProxyImpl.getEntireHierarchy(AdapterProxyImpl.java:885)
at com.mercury.topaz.tdm.adapters.AdapterTasks.GetEntireHierarchyTask.run(GetEntireHierarchyTask.java:47)
at java.lang.Thread.run(Thread.java:595)


What can I do in order to fix that ? I've upgraded from a previous version of BAC.

Thanks,

Omri

 

 

P.S. This thread has been moved from Application Perf Mgmt (BAC / BSM) Support and News Forum to CMS and Discovery Support and News Forum. - Hp forum moderator


________________________________________________
Maximum performance with minimum resources over time.
8 REPLIES
Dmitry Shevchenko
Acclaimed Contributor.

Re: Ucmdb does not synchornize with Business Process Monitoring

During the upgrade did you copy HPBAC\cmdb\adapters\adapters and HPBAC\cmdb\general folders from previous DPS to the new DPS?
Omri_Ziv_1
Super Contributor.

Re: Ucmdb does not synchornize with Business Process Monitoring

I don't know since I wasn't the one who upgarded the product

________________________________________________
Maximum performance with minimum resources over time.
Omri_Ziv_1
Super Contributor.

Re: Ucmdb does not synchornize with Business Process Monitoring

is there somekind of a fix or patch that suppose to resolve this issue ?

________________________________________________
Maximum performance with minimum resources over time.
Dmitry Shevchenko
Acclaimed Contributor.

Re: Ucmdb does not synchornize with Business Process Monitoring

This is not a product issue to be patched. You'd better talk with those who did the upgrade. There is a good chance that they forgot to copy cmdb\... folders from previous BAC version when they did the upgrade.
Omri_Ziv_1
Super Contributor.

Re: Ucmdb does not synchornize with Business Process Monitoring

I copied the old adapter for the BPM but it doesn't seem to work...

do I need to restart BAC after replacing the xml file ?


________________________________________________
Maximum performance with minimum resources over time.
Dmitry Shevchenko
Acclaimed Contributor.

Re: Ucmdb does not synchornize with Business Process Monitoring

No, you didn't get my point. It's too late now to do something with the BPM adapter .xml file. Someone who did the upgrade had to copy the files I mentioned above from previous BAC version at the time when he/she was running the Upgrade Wizard. Those files are used in the upgrade process. If it wasn't done that time - the upgrade wasn't done correctly.
Omri_Ziv_1
Super Contributor.

Re: Ucmdb does not synchornize with Business Process Monitoring

but they did save the adapters xml.
I have the old one in a backup directory

________________________________________________
Maximum performance with minimum resources over time.
Alexander Arkhi
Acclaimed Contributor.

Re: Ucmdb does not synchornize with Business Process Monitoring

Even if they saved adapters but didn't restore them before the upgrade process - it's seemless work.