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UCMDB disconnect​ion with Java Error and slow processing

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Chrisf2
New Member.

UCMDB disconnect​ion with Java Error and slow processing

Hello,

 

Recently I have been receiving Java.lang.OutOf MemoryError: PermGen space (see attachement) when processing data using UCMDB 10.20 CUP 1.545 UD CP 15.00.123. I have a DFP heap Mem size of 1024MB.

 

Host is Windows 2012 server R2

 

I have to restart my browser everytime it appears.

 

Here is the UCMDB Server Services: Wrapper  log files

 

STATUS | wrapper | 2015/06/22 17:06:36.110 | Launching a JVM...

INFO   | jvm 10   | 2015/06/22 17:06:36.219 | Error: Could not create the Java Virtual Machine.

INFO   | jvm 10   | 2015/06/22 17:06:36.219 | Error: A fatal exception has occurred. Program will exit.

INFO   | jvm 10   | 2015/06/22 17:06:36.219 | Unrecognized VM option 'CustomParameter'

ERROR | wrapper | 2015/06/22 17:06:36.219 | JVM exited while loading the application.

FATAL | wrapper | 2015/06/22 17:06:36.328 | There were 10 failed launches in a row, each lasting less than 300 seconds. Giving up.

FATAL | wrapper | 2015/06/22 17:06:36.328 |   There may be a configuration problem: please check the logs.

 

 

Please is there a fix?

 

Can someone help or advise?

 

Thanks

 

Regards

 

Chris

3 REPLIES
wally.mcclung
Frequent Contributor.

Re: UCMDB disconnect​ion with Java Error and slow processing

Take a look at this doc.  I know the doc says it's for a previous version, but since making this change, I have not experienced the issue any futher.

 

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM1293983 

Dima Gomel
Acclaimed Contributor.

Re: UCMDB disconnect​ion with Java Error and slow processing

Most chances the problem related to the fact that the MaxPermSize parameter is deprecated starting with Java 8; instead there is a new metaspace parameter that should be configured in the wrapper.

More info could be found at https://dzone.com/articles/java-8-permgen-metaspace

Please follow the steps:

1.stop UCMDB server 
2. modify wrapper-platform.conf as follows
 From wrapper.java.additional.31=-XX:MaxPermSize=192m
To wrapper.java.additional.31=-XX:MaxMetaspaceSize=192m  
3. restart the server

The problem fixed future release as part of  https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1H103688

Regards
-Dmitry Gomel, PMP
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Dima Gomel
Acclaimed Contributor.

Re: UCMDB disconnect​ion with Java Error and slow processing

Do you have a support case opened for this?

Regards
-Dmitry Gomel, PMP
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Click the Like button at the bottom to say 'Thanks'.