UCMDB and UD Practitioners Forum (Previously CMS)
cancel

Not able to access the ucmdb login page

Highlighted
mahesh428
Honored Contributor.

Not able to access the ucmdb login page

Hi ,

 

I have installed HP Ucmdb and SQL Server 2008 R2 and the details as below.

 

Java  7

UCMDB 10

OS   Windows Server 2008 R2

 

Server installation was successfull.However,when i try to access the below links

 

http://localhost:8080   worked

http://localhost:8080/status page displayed but only lablesshow up there not the actual processes

http://localhost:8080ucmdb-ui blank page and nothing after that

 

Replaced localhost with IP and host name but no result.

 

Verified the error.log and startup.log and it says

 

2013-09-24 15:28:55,678 [CmdbLifeCycleManager periodic customers detection] (AbstractCommonOperation.java:156) ERROR -  !!! Operation CmdbCustomerQueryGetAllCustomerConfigs() ID: 1379539622 FAILED (running time: 1 ms[ms])
java.lang.NullPointerException
2013-09-24 15:28:55,679 [CmdbLifeCycleManager periodic customers detection] (RequestProcessor.java:421) ERROR - appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]
CMDB Operation Internal Error: class java.lang.NullPointerException : null : operation CmdbCustomerQueryGetAllCustomerConfigs : class com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling request: {request: ID='1df22b8bc869b0297cb040e7325aed35' Message='General CMDB request' Operation='com.mercury.topaz.cmdb.shared.manage.customer.operation.query.impl.CmdbCustomerQueryGetAllCustomerConfigs@523a1aa6' Customer ID='-2147483648'
Context='CMDB Context: Customer id = '-2147483648' , User ID = '911' , Caller Application = 'UIServer''}
com.mercury.topaz.cmdb.shared.base.CmdbException: [ErrorCode [-2147483648] undefined error code]
appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]
CMDB Operation Internal Error: class java.lang.NullPointerException : null : operation CmdbCustomerQueryGetAllCustomerConfigs
 at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:150)
 at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.doProcessRequest(RequestProcessor.java:200)
 at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:173)
 at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:116)
 at com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:407)
 at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeCMDBOperation(AbstractCmdbApi.java:38)
 at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeOperation(AbstractCmdbApi.java:57)
 at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeOperation(InternalApi.java:32)
 at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeCMDBOperation(InternalApi.java:24)
 at com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:53)
 at com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:31)
 at com.hp.ucmdb.api.server.OperationExecutorForApi.executeOperation(OperationExecutorForApi.java:27)
 at com.hp.ucmdb.api.server.request.RequestProcessorBase.executeOperation(RequestProcessorBase.java:47)
 at com.hp.ucmdb.api.server.customers.GetAllCustomersProcessor.process(GetAllCustomersProcessor.java:62)
 at com.hp.ucmdb.api.server.customers.GetAllCustomersProcessor.process(GetAllCustomersProcessor.java:38)
 at com.hp.ucmdb.api.server.request.AbstractGlobalCustomerRequestProcessor.doProcess(AbstractGlobalCustomerRequestProcessor.java:26)
 at com.hp.ucmdb.api.server.request.RequestProcessorBase.processAndLog(RequestProcessorBase.java:111)
 at com.hp.ucmdb.api.server.local.LocalRequestSubmitter.internalSubmitRequest(LocalRequestSubmitter.java:88)
 at com.hp.ucmdb.api.client.AbstractRequestSubmitter.submitRequest(AbstractRequestSubmitter.java:38)
 at com.hp.ucmdb.api.client.AbstractRequestSubmitter.submitRequest(AbstractRequestSubmitter.java:23)
 at com.hp.ucmdb.api.client.UcmdbManagementServiceImpl.submitRequest(UcmdbManagementServiceImpl.java:41)
 at com.hp.ucmdb.api.client.customers.CustomersServiceImpl.getAllCustomers(CustomersServiceImpl.java:30)
 at com.hp.ucmdb.api.client.customers.CustomersServiceImpl.getAllCustomers(CustomersServiceImpl.java:20)
 at com.hp.ucmdb.uiserver.services.context.lifecycle.CmdbLifeCycleManagerImpl.getNativeListOfCustomers(CmdbLifeCycleManagerImpl.java:272)
 at com.hp.ucmdb.uiserver.services.context.lifecycle.CmdbLifeCycleManagerImpl.pingCustomers(CmdbLifeCycleManagerImpl.java:126)
 at com.hp.ucmdb.uiserver.services.context.lifecycle.CmdbLifeCycleManagerImpl.access$000(CmdbLifeCycleManagerImpl.java:31)
 at com.hp.ucmdb.uiserver.services.context.lifecycle.CmdbLifeCycleManagerImpl$1.run(CmdbLifeCycleManagerImpl.java:74)
 at java.lang.Thread.run(Thread.java:722)
Caused by: appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]
CMDB Operation Internal Error: class java.lang.NullPointerException : null : operation CmdbCustomerQueryGetAllCustomerConfigs
 at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation$OperationExecuteFlowTrackingCommand.execute(AbstractCommonOperation.java:118)
 at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation$OperationExecuteFlowTrackingCommand.execute(AbstractCommonOperation.java:56)
 at com.mercury.topaz.cmdb.shared.manage.flowmanagement.api.FlowManager.execute(FlowManager.java:229)
 at com.mercury.topaz.cmdb.shared.manage.operation.flow.OperationInFlowDefaultExecutor.execute(OperationInFlowDefaultExecutor.java:23)
 at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:148)
 ... 27 more
Caused by: java.lang.NullPointerException

 

Same error appearing in other logs as well.

 

Please help.

 

Regards,

mahesh.

 

4 REPLIES
Dima Gomel
HPE Expert

Re: Not able to access the ucmdb login page

In my opinion, the exception isn't relevant. Did you try to access UCMDB with FQDN?

 

Regards
-Dmitry Gomel, PMP
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Click the Like button at the bottom to say 'Thanks'.
mahesh428
Honored Contributor.

Re: Not able to access the ucmdb login page

Issue resolved after creating a new schema thru server configuration wizard.

Still not able to identify why it didn't worked with existing schema.

Dima Gomel
HPE Expert

Re: Not able to access the ucmdb login page

Did you change passwords for system accounts before?

Regards
-Dmitry Gomel, PMP
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Click the Like button at the bottom to say 'Thanks'.
JacoDeWeerd
Trusted Contributor.

Re: Not able to access the ucmdb login page

Hi,

I had a similar problem after resetting the UISysadmin user in UCMDB 10.20

I used the jmx console methods: resetPassword and setCMDBSuperIntegrationUser as described in the JMX Reference Guide, page 77 en 84.

It turns out that you cannot use ! and @ in passwords and that the username is also case sensitive.

After restarting UCMDB and invoking both methods with a "better" password UCMDB is up and running.