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Install uCMDB Configuration Manager 9.20 error

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molihuacha
Frequent Contributor.

Install uCMDB Configuration Manager 9.20 error

Install uCMDB 9.03 sucessfully, then install uCMDB configuration manager 9.20 , error eccurs as the attachment.

 

The database is Oracle 10g Enterprise.

 

"[com.hp.cnc.wizards.postinstall.UcmdbConfiguration]- ucmdb configuration error - failed to enable Configuration Manager matching rules: Customer not available
com.hp.ucmdb.api.CustomerNotAvailableException: Customer not available"

 

What's the cause? Any advice is welcome.