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Error Message while Report Scheduling

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Atul72
Honored Contributor.

Error Message while Report Scheduling

Dear Experts,

I have create a filter in report manager and trying to schedule it to send the automatic emails.

But suddenly i am getting the error:-

A general Error has occured.Please contact an administrator.

I have configured all the settings for my UCMDB SMTP mail configuration and was able to schedule and send the mails before.

Please let me know what will be the cause for this.

Thanks and regards,
Atul Gupta

 

 

P.S. This thread has been moved from Application Perf Mgmt (BAC / BSM) Support and News Foru to CMS and Discovery Support and News Forum. - HP Forum Moderator

12 REPLIES
neha rastogi
Super Contributor.

Re: Error Message while Report Scheduling

hi Atul,

check under BAC mAnagement Database-> setting parameters

for your SMTP servers, there should be 2 variables holding the entry.
Anna Kuzmina
Super Contributor.

Re: Error Message while Report Scheduling

Hi Atul,
At what stage do you get this error? When trying to create a schedule for your filter or when trying to send it immediately?
Please also try to look into topaz_all.ejb.log on Gateway server.

Thanks,
Anna
Atul72
Honored Contributor.

Re: Error Message while Report Scheduling

Hi,

I have created a new filter for my report and trying to schedule the same through the report manager.

While creating the schedule i am getting this error.

Regards,
Atul Gupta
Atul72
Honored Contributor.

Re: Error Message while Report Scheduling

I am getting this error in both ways during scheduling as well as during send email now.

But if i used to send the email for overview reports->(Two options Publish/Email). From here Email is working fine.
Atul72
Honored Contributor.

Re: Error Message while Report Scheduling

Hi,

Please suggest what may be the root cause for this?
Anna Kuzmina
Super Contributor.

Re: Error Message while Report Scheduling

Could you please make one more attempt and provide an error from topaz_all.ejb.log file?
Atul72
Honored Contributor.

Re: Error Message while Report Scheduling

Hi,

I am extremely sorry but i am not able to find this log file on my server.
Atul72
Honored Contributor.

Re: Error Message while Report Scheduling

I have searched for it on my HP UCMDB Server as well as my Probe servers.

Would you please give me the idea of the location where i can find the same.

Regards,
Atul Gupta
Anna Kuzmina
Super Contributor.

Re: Error Message while Report Scheduling

It should be located under \log
Atul72
Honored Contributor.

Re: Error Message while Report Scheduling

Hi,

We are not using BAC Here. SO we dont have any BAC home here.

We are using HP UCMDB only..

Dmitry Shevchenko
Acclaimed Contributor.

Re: Error Message while Report Scheduling

For uCMDB the file name would be j2f_all.ejb.log
Alexander Arkhi
Acclaimed Contributor.

Re: Error Message while Report Scheduling

look for cmdb.report.log under cmdb or EJBContainer folders.

Also, what has changed since the time when all worked?