Duplicate BusinessApplication CI during BSM-UCMDB Integration
We have integrated BSM with UCMDB. Integration point is created in BSM.
We want to send only selected BusinessApplication CIs in UCMDB to BSM. The name of the BusinessApplication in UCMDB is same as that in BSM.
While we are sending the BusinessApplication CI from UCMDB, there is a new BusinessApplication CI getting created in BSM with the same name, resulting in duplicate CI. It appears to be problem with Reconsillation. But I'm not sure how to fix this.
Node CIs which are being sent from UCMDB to BSM are not getting created instead are only updated with the Global ID. The problem we are observing is only for the BusinessApplication CIs.
Please help me to solve the issue. Thanks in advance.