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DDM Inventory Returns Virtual Serial # for BL460 G6 Blade Servers

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Paul Chafin
Trusted Contributor.

DDM Inventory Returns Virtual Serial # for BL460 G6 Blade Servers

We have are variety of HP blades servers (Bl460 G1, G3, G5 and G6), (BL680, BL860). All of them are discovered correctly using DDM 7.70 with the latest September contnet pack. Specifically, the serial numbers return correctly for all of these types of blades except for the BL460 G6 types. The BL460 G6 baldes return some soet of virtual serial number of the form VCxxxxx (where xxxxx is a number).  I looked in the input documents in the Connect-IT scenario coming form DDM-I and do not see the correct serial numbers anywhere in the documents.

 

Question: Has anyone else seen this? Should I open a ticket with HP support ?

 

Thanks

2 REPLIES
Brindusa Kevorkian
Acclaimed Contributor.

Re: DDM Inventory Returns Virtual Serial # for BL460 G6 Blade Servers

Paul,

 

I assume you are talking about serial number information collected from the MIBs not the scanner

 

If the information is incorrect, I would recommend opening a ticket, it's the best approach. Even if other people have this problem, the resolution will still have to be a code change.

 

Please provide as much information as you have. HP Support will probably ask for at least the MIB walk of the device and the "show-model" output.

 

Regards,

Brindusa

Paul Chafin
Trusted Contributor.
Solution

Re: DDM Inventory Returns Virtual Serial # for BL460 G6 Blade Servers

Thanks.

 

I'm off to HP Support.