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Remote Acknowledge of alarm

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Ed Lyman
Valued Contributor.

Remote Acknowledge of alarm

I am integrating with Service-Now, a startup ticketing solution. We have external notifications working well. The question is how do we set up bi-directional acknowledgement of an alarm in OVOU? Meaning when I close the Service Now ticket opened by external notifications how do I get the alarm in Openview OVOU to close as well? Curious if any have attempted a remote close of an alarm.

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6 REPLIES
Remco D'haenen
Acclaimed Contributor.
Solution

Re: Remote Acknowledge of alarm

opcmack + message id can do the job from command line or an API.

remco
B Sridhar
Acclaimed Contributor.

Re: Remote Acknowledge of alarm

Hello,

You could do this, using the message keys.

First generate a unique message key while you generate the message. Then from the application that closes the ticket, you should acknowledge the message using the same message key. You might have to install the agent on the machine that has the application which closes the ticket.

Sri
There is always something new to learn...
Sukru ARSLAN_1
Acclaimed Contributor.

Re: Remote Acknowledge of alarm

Have a look at this tech doc:
http://openview.hp.com/ecare/getsupportdoc?docid=OV-EN015016
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Ed Lyman
Valued Contributor.

Re: Remote Acknowledge of alarm

I am well on my way, thanks to all. I will update my findings if any ever work with Service-Now
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Katsioulis Alex
Outstanding Contributor.

Re: Remote Acknowledge of alarm


Hi Ed,

Any news with this integration ?

Best regards,
alexk
Mitcheg
New Member.

Re: Remote Acknowledge of alarm

Hi There Ed, I am working for a large financial institution where we are coupling Service Now with OVO. I would be very interested in the bidirectional interface you crafted. Can you give me an overview or sketch of it ? Kind Regards
Graham