We have OMW 9.0 integrated with SM 9.21. Now, the concern here is that, the scevents. from file under the HP SCAuto Installation directory in OM Server is increasing in size , thereby causing the following issue :
Ideally, when an alert in OMW is acknowledged(manually/automatically) , the subsequent ticket in SM should be auto-closed. This is happening smoothly as long as the scevents from file is less than 5MB. The moment the size increased, the behaviour(auto-closure of tickets) get affected at SM end.
Can we keep a check on this file-size increase ? Might be some action to recreate the file once it reaches a particular size.
Recreating the scevents file every time after breaching the 5MB would lead to the loss of the events , I see that your environment has auto-close feature of the ticket in SM when the alert in OMW is acknowledged , this functionality would get affected ..
By default the events queue file size is 5MB , then try increasing the default size from 5MB to 10MB ..
I guess the below parameter would help you on the same..
Hope you get better answer..
- Vidyasagar Machani -
Tell me and I forget. Teach me and I remember. Involve me and I learn. -- Benjamin Franklin