Re: HP OMW integration with HP SM for ticket logging with HA
In these scenarios there is always vip is used (with SLB) which means virtual and it has mapping of both the server, so in case of down it will only target to available one. OR if no SLB is there then your network team will mask the IPs with virtailIP and change the back-end mapping with available one in DNS.
1)As OMW primary will be integrated with HP SM for ticket logging, if primary OMW fails, and secondary comes up, then how will secondary OMW logs ticket with SM primary. -- You have to use VIP not IP in integration file. 2) Same as above.
____________________________________ Assign Kudo, if found post useful and mark it accepted if solves the issue.