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(SOM) Support Tip: Storage Operations Manager (SOM) not able to discover XP/P9500 arrays

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Mark_Butler
HPE Expert

(SOM) Support Tip: Storage Operations Manager (SOM) not able to discover XP/P9500 arrays

Hello Support Community,

The SOM Users Guide is missing information that can cause the discovery of XP/P9500 Arrays to fail.

There are three TCP ports that are used and requried to properly discover any XP/P9500 array.  There ports are the following:

  • 1099
  • 51099
  • 51100

The product documentation does not list port 51100 within the XP Array section.  If there are firewalls involved between the SOM management server and the XP/P9500 array where this port is not open, the discovery would fail.

The following knowledge document has been created with this information:
KM02484158 - Storage Operations Manager (SOM) not able to discover P9500 arrays
https://softwaresupport.hpe.com/km/KM02484158

A defect (QCCR1G60739) has been created against the product documentation and it should be corrected within the next release.

I hope that this is helpful.

Good luck with your SOM environments!

Regards,

Mark

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Mark Butler
HPE SW Support Engineer
https://softwaresupport.hpe.com/
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