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(SOM) Support Tip: SOM Post-Installation fails with an error "No mapping between account names ..."

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Mark_Butler
HPE Expert

(SOM) Support Tip: SOM Post-Installation fails with an error "No mapping between account names ..."

Hello SOM Community,

There is a knowledge document that was recently created to address a problem with SOM Installations.

The problem occurs when SOM is attempting to be installed on a system that does not have a supported language.

According to the latest Support Matrix for SOM 10.20, the following languages are supported on the management server:
- French
- German
- Japanese
- Russian
- Simplified Chinese

If you are attempting to install SOM on a system with an unsupported language (Ex. Spanish or Italian),  you may encounter the following error within the som-install-config.txt log file:
...
!!  Create HP Storage Operations Manager Embedded Database
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Tuesday, September 6, 2016 3:59:40 PM CLT - INFO: The execution directory = C:\Program Files (x86)\HP\HP BTO Software\bin
Tuesday, September 6, 2016 3:59:40 PM CLT - INFO: Waiting (up to 600 seconds) for process to terminate
Tuesday, September 6, 2016 3:59:41 PM CLT - INFO: stderr> No mapping between account names and security IDs was done.
Tuesday, September 6, 2016 3:59:41 PM CLT - INFO: stderr>
...

This problem occurs due to the language issue.  The solution is to remove the software, set the server language and/or locale to a supported version and reinstall the software.

More information can be found within the following knowledge article.

KM02550702 - Storage Operations Manager Post-Installation fails with an error "No mapping between account names and security IDs was done."
https://softwaresupport.hpe.com/km/KM02550702

I hope that this information is helpful.

Good luck with your SOM environments and have a great weekend!

Regards,

Mark Butler

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Mark Butler
HPE SW Support Engineer
https://softwaresupport.hpe.com/