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(SOM) Support Tip: Reinstallation of Storage Operations Manager 10.20 might fail.

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DieterRohbeck
Regular Collector

(SOM) Support Tip: Reinstallation of Storage Operations Manager 10.20 might fail.

Hello SOM Community,

today I'd like to share some recent findings (left-overs) when un-installing SOM and attempting to re-install SOM on the same system with a different customized installation path.

The “Storage Operations Manager Embedded DB Manager” service was never deleted or removed as part
of the uninstallation process.  The installation finds the service still present and does not modify or update it to the new location for the SOM binaries. The start of the service during the new setup fails because it is attempting to access binaries in the wrong location.

This issue appears to exist only on Windows.  A Knowlege Document (KCS) has been published that will help resolving the issue, so that the installation to the new location will be successful.

More details at the steps how to clean the system can be found at
https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM02613018

Best Regards and good luck with your SOM Environment

Dieter

 

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