Only TRIM Administrators can see SharePoint search/web-part results
We are using HP TRIM 7.2.1, integrated with SharePoint 2010. System has been stable for months. Some record types had access controls changed to not be able to view metadata via SharePoint 2010. This caused ALL records from being viewed via SharePoint search results or HP TRIM web-parts. Access controls were changed back to View Metadata: Everyone, but search results are still not showing, except for Administrators, who can see everything.
I've doubled checked that both the TRIM Admin and TRIM Privileged accounts have "Bypass Access Controls" on their accounts. Also, both are Administrators with "Highest" Security. The rest of the service accounts are set as directed in the SharePoint 2010 Integration log.
As I mentioned, everything was stable and the only change was the Access Control for View Metadata, which has been changed back to Everyone.
Has anyone else had this issue? If so, what's the fix?