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Posted to:
Original author:
Hello Everyone, I have SM 9.40 and requirement to generate daily notification when interaction have been resolved more than 1 days or 24 hours. Kindly help me how can i achieve this requirement? Best Regards, Okik
Posted to:
Original author:
Hello Everyone, I would like to create a new script to query when field resolved time greater than 3 days. I've tried to wrote a script, here are the details: var finc = new SCFile("incidents"); var q = "alz.resolved.time>tod()-'3 0...
Posted to:
Original author:
I'm getting lots of intermittent performance degradation on our SM 9.34 system. It's been running for a few years now and consists of two servers load balanced, with Web Client and SRC setup and lots of external tools calling the REST and SOAP APIs t...
Posted to:
Original author:
Hi Expert's, We may need to add 2 groups to be able to access a certain Support Catalog item in SRC. In using Access filter wizard(Catalog item> Access TAB). I could not see options where I could have "OR Conditions" so that only 2 group...
Posted to:
Original author:
Hi Expert, Good day! Our Incidents(probsummary table) don't have svc.options field unlike other tables. We may need to add this field so that we can copy the value from Interaction(svc.options) to related Incident(svc.options). Creating new field fro...
Posted to:
Original author:
Good Day, I am trying to make it where X number of fields are invisible to the end user until a selection is made (not null) in the first drop-down box. EXAMPLE: In the photo below, I would like drop-down boxes 2-4(red) to stay invisible until an opt...
Posted to:
Original author:
There is a rad function not generally documented called strraw Can be used like this...... $L.message={"line 1", "line 2", "line 3", "etc"} $L.string.message=strraw($L.message) If you want carriage returns in y...
Posted to:
Original author:
in any case you can go to db, in table field print dbdict. In the format list choose dbdict.db2. In name list print the name of the table which you want to unload and push on search. From Option menu choose export/unload and then do other steps as if...
-m-
Posted to:
Original author:
Configuring audit records for a file requires modifying more than just the auditspecs file. The Change Management module is configured to use auditing OOB, but it has to be enabled in the Change Phase records (Audit Records field in the History secti...
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//Add this to "OnDomLoad" event