But before that you must test you all the functionality required. ======= Step 6: Clean up upgrade objects After you successfully apply the custom upgrade to your production system, you can run the purge tool to remove temporary objects that were generated by the Upgrade Utility. To run the purge tool: 1. Type *aapm.upgrade.purge in the Service Manager client command text box. Press Enter. 2. Click I'm done, and I want to remove the upgrade files completely. 3. Click OK. ===========
____________________________________ Assign Kudo, if found post useful and mark it accepted if solves the issue.
After running the upgrade utility the next step is to completely test everything and take careful notes on what works, and what doesn't.
If your customizations and tailoring are minimal you can expect most things to work fine after an upgrade. The more customization you have done the more you can expect to have to manually fix some things after running the upgrade utility.
Typically an upgrade looks like this:
refresh dev from prod so you are starting from a good copy
freeze prod - no changes until the upgrade is done
run the upgrade utility on dev
you may find some thing have to be manually fixed up
take careful notes
repeat running the utility, applying known manual fixes then testing until everything works
Of course, you refresh dev between each run of the upgrade ITIL.
Run the clean ups as documented in the HP docs
Once the upgrade runs smoothly on dev then you do prod.