I need a help, the situation is as following (hardware and software requirements OS Win 7, HP SM Client 9.30 version, patch3) when I tried to escalate interaction to an incident, I get an error message: "SOAP error: A signal 11 was raised in native code. Client terminated. Error: Win32 Exception: 0xC0000005 (instruction 0x01000101 while executing address 0x01000101)".
The situation is repeating, our helpdesk operators can't register interactions between around 7 p.m. -9 a.m. In this time period when they try to escalate interaction to incident server connection gets down and SOAP error messages appears. The error as following:
"Server Not Available
The HP Service Manager Server could not be accessed. The network connection may be down,or your session may have timed out. Would you like to retry accessing the server ? Press Yes to retry or No to disconnect.
Either i am clicking on Yes or No getting another error:
" SOAP: Asignal11 was raised in native code. Client terminated. Error: Win32 Exception:0xC0000005 (instruction 0x01000101 while executing address 0x01000101)"
what can be the cause of this problem? why after 6 p.m. and before 9 a.m. impossible to register interactions?