I am using SM 9.30 on RHEL 5.0 with Oracle 11 as the database. Users complain that they are not able to export the list of tickets from their ToDo list or any other view using web client. I checked using the Windows client and find that I am able to export successfully. When using web client (used different browsers like IE / Firefox / Chrome), I am unable to export the file. But see the message, Your file is exported successfully.
I do not see any error except for the normal msg on the top of page in messages section of the screen. The message reads "Your file has been successfully exported".
I am looking for the Export as a Text File option. I do not see the export to excel in web interface and am not bothered as I already informed my users that excel option will not be available in web interface.
Please let me know if you have more updates on this issue.