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Signal 11 Error on triggering Close action web service using SOAP UI

SM_Forum
Valued Contributor.

Signal 11 Error on triggering Close action web service using SOAP UI

Hello Team,

 

I encounter this error below when I trigger the CloseChange web service using SOAP UI, Could you please assist:

 

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
   <SOAP-ENV:Body>
      <SOAP-ENV:Fault>
         <faultcode>SOAP-ENV:Server</faultcode>
         <faultstring>A signal 11 was raised in native code. Client terminated. Error: Win32 Exception: 0xC0000029 (instruction 0x77ED07B6)</faultstring>
         <faultactor>Server</faultactor>
      </SOAP-ENV:Fault>
   </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

2 REPLIES
Abhijit K
Acclaimed Contributor.

Re: Signal 11 Error on triggering Close action web service using SOAP UI

Hi ,

 

Could you please errors in sm.log file?

 

Re,

Abhijit K

Highlighted
-m-
Acclaimed Contributor.

Re: Signal 11 Error on triggering Close action web service using SOAP UI

A Signal 11 error is a general failure in the RTE/binary layer that can be caused by many things, including: software defect, memory issue, or corrupt/bad data.

 

As Abhijit mentioned, reviewing the sm.log file is the next step as it should contain a stack trace/thread dump related to the error. If the issue can be replicated, consider tracing the action as this will help identify the failure point in the work-flow.

 

Trace parameters:

RTM:3

debugdbquery:999

sqldebug:1

debughttp:1

 

Assuming the cause is not obvious from the log and it is not a published known issue, a ticket should be opened with Customer Support to analyze the trace.