i have a situation that i need to create a rule set to set the assignee name
the setuation is , on interaction level some times users create and interaction and then click on escelate buttom on the frist logging form (without save it frist and set an assignee ) , which the assigne name is not set . the issue that i had now that i need to set the assigne name for this interaction ,
i need to create a rule set on the transition from LOGGING to categorization that set the assigne to the current operator .
please help me what is the script i need to have
i tried a rule that set filed with script like value=operator(); and value=$lo.user.name and it failed
any ideas ?
Thanks and Best Regards ------------------------------ Amr Salah