Service Manager / Service Center Practitioners Forum
cancel

Service manager logs out during approval

Highlighted
GayathriTCS
Honored Contributor.

Service manager logs out during approval

Hi All,

 

Service manager logs out at the time of approval , when any user try to mass approve or approve the request , it logs them off from service mnager , We are curently running n SM9.30

4 REPLIES
naveenmsn
Trusted Contributor.

Re: Service manager logs out during approval

Hi,can you attach the screenshots.

 

I see below might be hte cause for issue

 

1.tickets were deleted, bbut the related approval activities for the deleted ticket remained.

2.Special characters might be added in teh approval record.

 

Piku
Acclaimed Contributor.

Re: Service manager logs out during approval

check you sm.log file for same.and what type of error you are getting ? SOAP errors?
____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.
GayathriTCS
Honored Contributor.

Re: Service manager logs out during approval

I have uploaded the Log files.

GayathriTCS
Honored Contributor.

Re: Service manager logs out during approval

TO be specific the approval itself is slow and SM logs out at the time of Mass approval.