Service Manager / Service Center Practitioners Forum

Service Desk Benchmark and KPI survey

Honored Contributor.

Service Desk Benchmark and KPI survey

This is most active HP service desk related community and we would really appreciate it if you would take 10 minutes from your busy day to complete a survey for us. When the results are tabulated, I will write a summary and results blog post in


Thanks for your help,

Chuck Darst

HP Software

ITSM Product Marketing


From our HP Software Customer Advocacy team:


This anonymous survey has been designed for individuals who are using the IT service desk tool. In this survey, we are assessing if you are getting the same level of success as your peers using the service desk tool.

For those interested, you will also have the option to receive the results of the survey and do a peer-to-peer comparison of your performance.

This survey is sponsored by the HP Software Customer Advocacy Team. Please help us with this survey; it should take about 10 minutes only to complete the survey.