Service Manager / Service Center Practitioners Forum

Search a Fields

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Search a Fields



I have a 2 fields and both have different values in a ticket

When i search a ticket ticket with affected.service value entered in it is not searching


but requirement is to search the value if i enter in affected.service


Please advice


For Example



affected.service - Application

additional.affected.service - Computer


If i give the value Computer in affected.service field and i give search it should search ...


Please advice how to do this functionality

//Add this to "OnDomLoad" event