Service Manager / Service Center Practitioners Forum

SRC Image Customization

Mahmoud Al-Abgy
Outstanding Contributor.

SRC Image Customization

Hi Experts,


Actuallty I am using SRC 9.32 and my system is SM 9.33 and I want to change OOB image provided with the SRC on the Support Tab above the "Create" button - I attached a snapshot.


I tried to search the web application installation folder but I found nothing so if anyone pass by something like this, please share your experience, thanks.




Outstanding Contributor.

Re: SRC Image Customization

Hi Mahmoud,


To be able to reach your requirement, you can refer to the SRC customization document in the link below:


Also for your information, the customization in SRC is very limited, please try to walk through the customiztion document above to find the answer. But if you cannot find, i think your requirement is not available in SRC 9.32


Thank you and Regards,




If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
Outstanding Contributor.

Re: SRC Image Customization




I think it is possible and the following information may help:


You will obtain optimum results if all catalog images are the same size and in a similar format.

Catalog items display as a “thumbnail” image. Follow these basic rules for attaching a thumbnail

image to a catalog item:


- The recommended size for an image is 196x140 pixels. Use a good image utility to crop or resize

your images to a consistent size.


- The default background color for a smaller image is white. For consistency, consider adding an

appropriate background to maintain the same image dimensions for all items.


- The recommended file type is .jpg or .png. Using other formats may produce unpredictable



I am attaching the  SRC customization guide to this discussion. Please se page 48.

HP Support
If you find that this or any post resolved your issue, please be sure
to mark it as an accepted solution.
Please also give kudo if you find it interesting :)
Hazem Dessouky
Respected Contributor.

Re: SRC Image Customization

Hello Everyone,


I have been trying to change HP Logo for customer logo on HP SM SRC 9.41 and when i do that the grey background on the header becomes all white and the SRC customizations such as adding fields or so simply disappers.

Any help?


Best Regards,

Hazem Eldessouky.