people, I need help in configuring SMS alerts in SM 9.20, we have a batch script which accepts parameters from command prompt (external applications) and send out SMS to the number specified. Now what i need is to call this sms script somewhere in SM to send out SMS to the assignee when incidents (probsummary) is assigned to him/her. What is the best possible way??
Hi Henrich thanks for replying. This is my requirement; I have a batch file which can accept n number of parameters from any external application or command prompt. this batch file internally call a function to trigger SMS Alert. What I need to know is if there is a way to call this batch file somewhere in SM when the call is assigned to a person and pass the Incident ID and cell phone number of the assignee to this bat script.
I would like to know some more details on the required solution:
- does this batch script exist on all client machines or only on the server? - us.launch.external is only for calling external application on client machine.
On server, you could have a look at "attach" command panel (with forms designer look for the input properties=parameter names).
As SM has a C interface (plugins), this can be used for server side call of an external application - but requires development using C.
If there is a webservices option, I'd agree this would be preferable.
- If requirements may allow, I would prefer implementing this call from background process - the user process should write schedule record to that (example on how to write schedule record is function scheduleActivityUpdate() in ScriptLibray activityUpdates).