We use SM9.21 and have found that any files uploaded and attached to incident records (from a web client) currently appear to be be stored on our web-teir servers at a URL similar to:
This is under the 'inst' folders under the Tomcat folder on our web servers.
Am I correct? Is this the default location for uploaded files?
Is it possible to change the file location to a different folder structure (or server)?
Any help to understand how the whole file attachments thing works would be appreciated.
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Thanks for the reply.
As this is a temporary storage location, do you know where the actual file eventually gets stored?
I just want to understand my options in relation to file storage configuration and size/usage impact etc.