I using Connect-It scenario for fetching inbound mails and create interactions from it, using Service Manager Web Services connector. It is working well except if it process mails that contains more than one attachments. In this case the scenario create individual interactions (with the same other details) as many attachments has the original mail (and each interactions contain only one attachment from the original attachment collection). Of course it isn't acceptable way of mail processing, but I really got shucked to solve it. I appreciate any help advice and suggestion.
Our environment's details: SM RTE: 7.11.281 SM db: 7.11 CIT: 4.11
A value of 1 would indicate to Service Manager that you want to have the attachment echoed back after processing. Most of the time this would not be true, so a vaue of 0 should be used. A value of 1 will cause additional processing to take place, use additional memory, and will take additional time. It is important to note that when using attachments, these elements do need to be mapped. In other words, not having the elements mapped is different than providing a zero value them. If they are not mapped, they are not part of the document sent to Service Manager, and Service Manager will therefore assume no attachments exist.
You need to map the source attachment BLOB to the destination 'Attachment' collection.
You also need to map these elements within the destination 'Attachment' collection:
action RetVal = "add" attachmentType from source element [From.Type] charset usually "UTF-8" href from source element [MailInfo.UniqueID] & PifGetInstance len minimum value is 1 name from source element [Attachment.FileFromMail] type from source element [MimeType]
HI expert I using Connect-It scenario for fetching inbound mails and create interactions from it, using Service Manager Web Services connector, the interaction is opened but without attachment, and also if there is more then one attachment, i get more then one interactions opened in SM, i use connect-it 9.20 SP1 and SM 7.11.333 can you help me please you find in attachment a screenshot of my connect-it scenario tahnks
Set "attachmentData" and "attachmentInfo" field value to 1, and additionally have to fill all xml query fields with quote marks (""), as you see in the attachment. As I see all other things are correct.
Hi Oszkar thanks for your replay i still have the same error, the interaction is opened but without attachment, no error on the connect-it interface (document genereted succefull) any thing to do on the SM? thanks in advance for your help
Hi Oszkar finaly i found the issue, there is a validation configured in SM format control 'subscription', now it's work fine but when i send an email with more then 1 file there is two interaction opened with the same value but with defernt attachment any idea thanks
We are using a similar environment but our inbound emails from Exchange are mapped to create incidents (IM). We also capture the body of the email and display it on a custom form as a separate custom tab on the IM screen. However I do have an issue where all of the formatting and HTML tags are stripped out of the incoming email body by Connect-IT. Is there a way to prevent Connect-IT from stripping out the formatting and HTML tags?
Could you please share your scenario, i have gotten to point where no more multiples, however I have an issue where interaction created only has the first attachment. It doe snot take the rest of the attachments