Service Manager / Service Center Practitioners Forum

SM Tips: How to disable outage posting

Outstanding Contributor.

SM Tips: How to disable outage posting

To disable automatic outage posting, please take the following steps:

  1. Click Service Level Management > SLA Administration > Configure Application.
  2. Add optional search criteria, and then click Search.
  3. Select a target record.
  4. In the Availability Information section, clear the Auto Post Outage Information checkbox. (This disables the option to automatically post outage information.)
  5. Click Save.
  6. Click OK.

Thank you and Best regards.

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Re: SM Tips: How to disable outage posting

Thanks for info.


And if this is disabled , whats could be implication of same.

I mean does this outage data  has got anything  to do with Availability Results under SLA results.


or is it individual stat against each CI. whats is the purpose pf keeping this data under SM?