I find it important to announce the availability of SM 9.33.
The new features include:
- Attachment handling usability improvements - Case-insensitive Oracle solution to speed up queries - A number of SRC enhancements including tablet support - Simplifying the upgrade process with automatic data purge data when creating a custom upgrade - Securing e-mail communications by adding an S/MIME digital signature to outbound emails - New magnify table button - Chrome support in the web client - and more
The following support matrix changes were made:
Web Client: Chrome 31+; Firefox 24 ESR; WebSphere Application Server 8.5 Mobility: IOS7; WebSphere Application Server 8.5 Server: Red Hat Linux 6.4
Removed: Window Client: Windows XP Web Client: IE7; WebSphere Application Server 6.1; Firefox 17~23
- 375+ defects fixed - 50+ enhancements implement - All 15 language packs are updated and SIM shipped - The patch delivery process is changed to centralize the release notes delivery via the new SM 9.3x patch overview document
- The PDCP3 confliction unload and PDCP4 language pack unload will be delivered by end of March (customers who are using SM 9.32 and PDCP3 and PDCP language pack will need to wait for this) - We produced three videos to introduce “What’s New in SM9.33”, “Attachment handling” and “SRC enhancements”. These will soon be available at https://www.youtube.com/user/HewlettPackardVideos
SM mobility is free with the SM Foundation license (if you have SM, you have this). It is intended for technical users and approvers to faciitate remote updates of tickets, remote approvals, etc.
The SM Anywhere GetIt product is not included as part of the SM license and HP Anywhere is licensed separately. It introduces a platform which may be expanded beyond SM and provides an end-user targeted self-service portal for mobile.
Note that if you use SM with the SRC portal, HP also provides a iPad SRC client (they might also provide one for Android, but I don't know since I don't have an Android device). This would provide an alternative way to expose Self Service via tablets but not smartphones. (I don't know what HP's long term plans are for this app, and would confirm them with HP before deploying this at a customer site).
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