Service Manager / Service Center Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SM 9.30 - 9.32 upgrade html templates problem

SOLVED
Go to solution
Unatcospy
Super Collector

SM 9.30 - 9.32 upgrade html templates problem

Hello experts. The issue is, if i try to install html templates that belongs to 9.30, the new 9.32 system can not view the templates correctly. My question is do you know where i can find the html templates installation files for SM 9.32? Thanks for all helps.

4 REPLIES
Highlighted
Unatcospy
Super Collector

Re: SM 9.30 - 9.32 upgrade html templates problem

Hello and thx for your answer but i need 9.32 html templates download section not 9.30. 9.30 templates not working correctly in 9.32 client.

lisajo
HPE Expert
Solution

Re: SM 9.30 - 9.32 upgrade html templates problem

Hi

if you upgraded to 9.32 apps they should be there as that's included

 

If not they are on https://hpln.hp.com/

 

Hope that helps

 

Lisa

"HP Support
If you find that this post or any post resolves your issue, please make sure to mark it as an accepted solution."
John Stagaman
Honored Contributor

Re: SM 9.30 - 9.32 upgrade html templates problem

HTML Templates are already embedded in the 9.32 release and the HTML Email content pack on HP live network is no longer required. 

 

This is documented in the 9.32 Release Notes.

----------------------------------------------------
Kudos - what, where, how, and why
Want Good Answers? Ask Good Questions...
Kelalek2
Honored Contributor

Re: SM 9.30 - 9.32 upgrade html templates problem

Deep apologies colleagues, my answer was wrong but also inappropriate!
---
To get good answers, ask good questions.
//Add this to "OnDomLoad" event