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SCAUTO api to create non-Incident SM tickets

ROCKETBOY_1
Super Contributor.

SCAUTO api to create non-Incident SM tickets

I would like the possibility of using OM messages across scito to open ‘Service Request’ or ‘Problem’ records instead of ‘Incidents’.

Does anyone know if this is possible or another way to do this?

I have only found this Document that maybe what I need: ID S6J-H0Z-SZNW from knowledge - http://support.openview.hp.com/selfsolve/document/KM47654?searchIdentifier=2ccd1b70%3a12fb9d3e3ec%3a-6799&resultType=document&documentURL=KM47654&resultsURL=%2fselfsolve%2fdocuments&allowReturn=true

Any info appreciated. Points given.

Thanks.
1 REPLY
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ROCKETBOY_1
Super Contributor.

Re: SCAUTO api to create non-Incident SM tickets

Can anyone tell me if it is possible to use OM messages across scito to open â Service Requestâ or â Problemâ records instead of â Incidentsâ ?

Any information appreciated.

Points given.

Thanks.