We're using SM 9.21 and I have found that when opening an incident record (using the full-client) and the user has a contact record ID with letters and numbers I recieve the error message "Only letters are allowed" and the focus goes to the 'contact' field.
In our 'IM.open.incident' FC record there is a validation with the following conditions:
Message: Only letters are allowed
Comments: Validats all characters were valid
Add: not null(contact.name in $file)
Update: not null(contact.name in $file)
Set focus to: contact.name
I know that I could just remove the validation but I would like the ability to amend the way the validation takes place (i.e. allow numbers but not special characters).
Does anyone know where to find and how to edit $ndp.valid?