What is the error you are getting after adding [Oracle] or [oracle11] ? from one of KD : sm.ini included the [oracle10] parameter that is created by the installer. This needs to be commented out by placing [ ] around the parameter.
------------- Another KD,
Knowledge document information
Title: Connecting to dbtype 'oracle10' local Oracle server Document ID: KM1363211 Product: Service Manager Version: 7.11,9.21,9.30 Updated: 2012-Apr-16 Summary: Cannot use "oracle11" in sm.ini
If you use ORACLE 11g version for your RDBMS, the sm.ini the parameter "sqldictionary" and a group name still need to point to "[oracle10]" .
If you try to use "oracle11" with Windows you'll receive error messages like these:
6936( 1756) 04/16/2012 00:47:02 RTE E sqociExec error: sqlcode=12560 message=ORA-12560: TNS:protocol adapter error 6936( 1756) 04/16/2012 00:47:02 RTE E sqociExec error statement=Connecting to dbtype 'oracle10' local Oracle server Cause For Service Manager sqoracle.oci10.dll on windows is used for both oracle 10 and 11 client.