Service Manager / Service Center Practitioners Forum
cancel

P5 9.30 Languaje Problems SM

Highlighted
dasarro23
Honored Contributor.

P5 9.30 Languaje Problems SM

P5 9.30 Problems SM

Recently we have applied the patch 5 SM 9.30 and we find that the problem is not with accents?.

In the logs shows the following message:

u_strToUTF8 () returned error code = 10 (U_INVALID_CHAR_FOUND)

¿?

Greetings!

HP 9.30 Patch 5
4 REPLIES
dasarro23
Honored Contributor.

Re: P5 9.30 Languaje Problems SM

Catch transformer exception. All non-ascii characters have been replaced with '?'.

 

Invalid byte 2 of 3-byte UTF-8 sequence.

HP 9.30 Patch 5
John Stagaman
Acclaimed Contributor.

Re: P5 9.30 Languaje Problems SM

You need to be sure that the codepage of the backend database supports the encoding for the languages used. This is described in the installation guide. 

 

What is the backend database? What codepage is being used?

----------------------------------------------------
Kudos - what, where, how, and why
Want Good Answers? Ask Good Questions...
dasarro23
Honored Contributor.

Re: P5 9.30 Languaje Problems SM

The database data is saved correctly, we believe it is due to file permissions patch.

HP 9.30 Patch 5
Steven_F
New Member.

Re: P5 9.30 Languaje Problems SM

Hi everybdoy,

 

did you solve the issue.

I am offending the same problem.

 

Regards, Steffen