Join us in the Service Manager Forum on July 27th, where HP product experts will be online for 24 hours to answer questions around the latest release of Service Manager 9.30. Get your questions answered by the product experts and find out how the latest release can enhance your investment with new exciting functionality.
Online Expert Day is an event when HP product, R&D, support, pre-sales, and professional services team members and other employees join our online forums to answer your toughest technical questions. Expert Days give you a chance to talk directly with the HP Experts.
How do Expert Day events work?
Starting at 8am Pacific, log into this forum and post your questions. HP Experts will be online for 24 hours in this forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies." An online conversation will be born!
The installation media for 9.30 includes the Interactive Upgrade Guide. Additionally, I've attached the 9.20-9.30 upgrade guide.
Note that the upgrade utility currently can be used ONLY for an English only Service Manager implementation. If your system includes one or more language packs, the upgrade utitily which support localized systems is normally released about 90 days after the intial product release.