The Legislative Yuan cuts incident resolution times from days to just minutes. This new case study provides insight into how this Chinese government law-making entity streamlined its IT Service Management (ITSM) by introducing coordinated processes and tools. Consolidation, standardization, and reporting were all aspects of this project. An interesting part of the project was integration with security monitoring and operations.
Incident resolution times reduced from days to hours and minutes
Higher system availability and increased efficiency of the LY staff
LY can now track its Service Level Agreements (SLAs) with their third party IT suppliers
P.S. A reminder if you are a regular reader of these announcements and news, there is a more blog oriented side to this forum also - just up one level and over. Or as I like to say www.hp.com/blogs/itsm.