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Multiple SMTP for Service Manager

abhin88
Honored Contributor.

Multiple SMTP for Service Manager

Hello Expert 

 

I have the below requirement 

 

1. W ehave two gateways one for SMS and one for email 

2. I have already setup scsmtp to point to the SMS server

3. I was wondering if we could have multiple smtps lnked to Service Manager and do some filtering ?

4. If not can I use connect IT scenario for email seperately and where do I do the filtering ?

 

Any gelp would be much appreciated as this is quite urgent

 

Abhinav

Kindly assign kudos if the post is helpful!
7 REPLIES
Ngoc_Ngo_SM
Outstanding Contributor.

Re: Multiple SMTP for Service Manager

Hi,

 

I would like to suggest you to you Connect-It, because through this tool you can use separate mail servers by conditions.

Hope this post is helpful for you!

 

Thank you and Best regards,

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
abhin88
Honored Contributor.

Re: Multiple SMTP for Service Manager

Hello Ngoc

Where do we set the conditions ? On SM side or in the scenarios?
Kindly assign kudos if the post is helpful!
Ngoc_Ngo_SM
Outstanding Contributor.

Re: Multiple SMTP for Service Manager

Hi Abhin88,

 

 This KM mighe be helpful for you: http://support.openview.hp.com/selfsolve/document/KM5244

Also, I am afraid my knowledge in Connect-It is not sufficient for this. Please try to post your question in the Connect It forum at: http://h30499.www3.hp.com/t5/IT-Asset-Manager-Connect-IT/bd-p/itrc-682#.U60lVbEXKSq.

You may get some experts out there for help!

 

Thank you and Best regards,

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
John Stagaman
Acclaimed Contributor.

Re: Multiple SMTP for Service Manager

The Email connectors for connect-it are not included in the foundation license: make sure you are licensed for them.
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Kevin_Peirce
Valued Contributor.

Re: Multiple SMTP for Service Manager

We have an "on add" trigger on the 'eventout' table that works well for us.  When the eventout type is "SMS" the trigger grabs the message details from eventout and fires it off to our SMS gateway.  All done in Javascript.

 

(Emails are then handled using the normal HPSM SMTP handler.)

Re: Multiple SMTP for Service Manager

@abhin88

 

What version of Connect-It are you using?  Might be a good idea to put you in touch with your dedicated Account Executive. I'll follow up with a PM shortly. Please let us know if we can do anything else to assist you.

I am an HP employee in the enterprise software group. If my post helps you, please mark it as an accepted solution. If you need further insight into HP Solutions, please send me a private message or contact an HP Solutions Expert
CL2942-Michel
New Member.

Re: Multiple SMTP for Service Manager

We are facing similar problem.

We want to use a different gateway when we send mail outside our company.

do your Javascript can do this ?

 

Michel

Thanks