Can you please tell us whether you are trying to integrate HP SM with your product using HP SM Event Services?
If yes, you need to look at 2 tables in SM called,
eventin table contains records which come from other product, where eventout table contains records which goes to other product. In this case you need to monitor both these tables so you can integrate SM with your product.
Thanks for your quick response. We are using Axis2 to calling methods in HPSM9.20 Webservices through the corresponding batch files provided by HP Guys.
For example, If we want to invoke the CreateIncidentSample method in HPSM web service, then we need to pass the arguments to the CreateIncidentSample.bat as follows. (If the CreateIncidentSample.bat is in Install_Directory\HPSM_Sample\bin directory then)
Now I need to know the exact webservice method to monitor the new or updated events in HPSM9.20 identified by Incident ID's. Also let me know if there is any method or batch file to get only newor updated incidents from HPSM .
I have already gone through the RetriveIncident method. It will dispaly the necessary information regarding incident based on the given incidentId. But our requirement is to get only new or updated Incidents according to timely basis or other criteria.Let me explain in detail, suppose I have created 10 incidents and these get by the first time, then I have to modify 3 incidents among 10 incidents.If i get all the incidents it will display that updated incidents(i.e.,3 events) only.Could you please help me to achive this requirement and also list me any filteration method is there to achieve this task.
I have used the web service method RetrieveIncidentKeysList to get all the incidents from the HPSM IncidentManagement. And it was working fine.. But when i call this method, it was getting all the incidents irrelevant to date which was mentioned there to filter incidents .I need to get only new incidents or updated incidents based on the date and time.Can any one help me to achive this task.