Run sm -reportlic:1 and show us the results and let us know your SM version and how many users that you know are currently logged on in the dev environment. We can then better determine your license issue.
> I am having the license file attached in my dev environment. > The named users are able to login, but any floating user operator is not able to login. Attaching the lic file. > For each of the modules, if I take Incident Management, I see the lic as > > Incident Management Named (Licensed) Floating(Licensed) > 0(5) 1(10)
Does it happen all operator who is registered as floating user?
Did it happen in the past?
Can operator login to SM system if a certain floaing operator is changed to named user vice versa? (Note: please don't change falcon itself.)
Can you check the "Server Quiesced State" of your system by "sm -reportlic:1" command? It has three status. it the below.
Allow All Logins Allow System Administrator Logins Only Allow No Logins