Re: Latest version installation of HP Service Manager
You need to install 9.30.
Then with the 9.32 patch, you will update the RTE and application levels to 9.32. You do not need to do the 9.31 patch prior to 9.32.
The 9.32 application upgrade includes the previously separate content pack to enable HTML Mail.
You can optionally choose to install Process Designer Content Packs, which as of version 4 include process designer for Change, Interaction, Incident, and Problem Management. If you are doing a new deployment, I would recommend using this build if at all possible to simplify future upgrades. (Earlier versions included change management only). If you are upgrading for currency against a tailored system, adopting PD is not required to achieve currency to the 9.32 release.