1. when setting this up this way, how does one control the users that are mapped into service manager? That is to say, I only want "real" users, not system accounts, local or system admin accounts, etc.
2. when mapping this way, then will new operator and contact records be created when a new user appears in active directory?
3. when an existing user's name, login, etc. change, do those changes happen automatically to the operator and contact records?
4. when an existing user leaves the company - and thuse is removed from active directory - do the operator and contact records get deleted automatically? What if the user's active directory records are just marked as disabled?
Thank you - this is a topic of great interest to us right now.