When a draft knowledge document is first saved its status is set to "Draft"
The KM Index process does not process "Draft" documents. It automatically processes "working Copies" and Approved documents.
I would like the indexer to process "Draft" documents as well
Where in KM do we go to make the indexer process "Draft Documents?
Go to Solution.
Out of the box Service Manager (SM) do not index Retired and Draft documents
You can check it here: http://support.openview.hp.com/selfsolve/document/KM973857
I have found that this is what happens:
When you click sace as a draft a trigger calls scriptlibrary KMAdmin function kmtriggerAfterAdd(filename, record)
This performs a query on kmdocument based on kmkowledgebase query field
So all we have to to is remove "~=draft" from the query
If query is true the document is added to kmknowledgebaseupdates table to be processed by KMUpdate...