Service Manager / Service Center Practitioners Forum
cancel

Incident is Closed but related values are not passing to the related interaction

Highlighted
Basavaraj_Dani
Trusted Contributor.

Incident is Closed but related values are not passing to the related interaction

Hi,

 

When Incident is "closed" the related interaction status not updating and related fileds are not passed to the ralated interacion, i used in link "screlate.problem.incidents"

Its not working ,please help me

 

Thanks,

Basavaraj Dani

4 REPLIES
Piku
Acclaimed Contributor.

Re: Incident is Closed but related values are not passing to the related interaction

Are you using, "Close interactions when Related records closes" in Service desk environment record.


hth,
____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.
Basavaraj_Dani
Trusted Contributor.

Re: Incident is Closed but related values are not passing to the related interaction

No, i am using "Full Service Deesk Model" in Service Desk Environment

 

Piku
Acclaimed Contributor.

Re: Incident is Closed but related values are not passing to the related interaction

Hi,

If so then I suppose it will not close interaction, you might requires script to close such interactions.
Also to post back info from related incident you have to mention PM post back link in environment record.
Also check whether your linker process is running from system status.

hth,
____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.
Basavaraj_Dani
Trusted Contributor.

Re: Incident is Closed but related values are not passing to the related interaction

hi ,

 

i checked by checking the "Close interaction related record closes",this functionality not wotking,the linker process running fine no doubt,