I'm working with the KMImport utility in SM 7.01 to import our existing KB using XML files (as documented in the KM Migration Guide). I can import the data fine, but am having trouble with how attachments are imported.
The documentation says to put them in an "attachments" folder which I've done and they were imported according to the log...the part I cannot figure out is how they are related back to a specific KB document. Has anyone successfully imported docs and attachments and have them related properly (via a link in the article or other means)? Thanks for any help or ideas.
Found solution to my own problem...the syntax in the HP documentation is slightly off, the attachments are related to the doc by using a LegacyID as part of the filename of the attachment, then referring to it in the kb article with a specific syntax. This was done on a Windows system.
For example, the attachment is called "1108922_test.pdf" where 1108922 is the unique legacyid. The xml file which has the article data in it would have a line in the section like this: PDF Attachment.
You don't use the filename, just the legacyid. Note the HP doc shows a slash before "answers" but that's incorrect and won't work. The result is a link in the article which will display the attachment when clicked.