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ISO techniques, best practices, tools to maintain operator/contact files from AD

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lwvirden
Outstanding Contributor.

ISO techniques, best practices, tools to maintain operator/contact files from AD

We want to implement some means of adding, updating, deleting (and ignoring, in some cases) records in our operator and contact files in HP SM.

Is anyone aware of any tutorials, white papers, webinars, etc. for implementing such a thing?

 

Thank you very much for your help.