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How to remove SLA breached flag?

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sevtap
Contributor.

How to remove SLA breached flag?

Hello Gurus,

I am new to SM. Our system is 7.11

Days between 04.11.2011 and 09.11.2011 were holiday days in Turkey. Since I did not record to the system, the incidents SLA has breached.

I removed the sla breached flag from the sloresponse table, but the SLA Breached flag is checked on the incidents screen.

How can I remove the flag from the screen?

Please see the attached screen-shots.

 

Thanks in advance,

Sevtap