Service Manager / Service Center Practitioners Forum

HTML Emal Templates sending attachments

Honored Contributor.

HTML Emal Templates sending attachments

In SM 9.3 the html email template editor has a tab for attachments.


I went to the SD Add Ess html template and used this tab to add an attachment.


I then submitted an new interaction.


I looked in the SM eventout and selected the email notification.


Looking at the source of this notification there is no html that specifies the attachment.


It looks as though attachments cannot be sent via the email templates.


Is this the case?